October 24, 2014
Presented by Mike Schaub, Outreach Director Social Model Recovery Systems
Are you willing to engage in an honest review of your customer service performance? Would you be willing to embrace uncompromising customer service? Are clients considered customers? Where does customer service fit into private practice? What are the challenges of perceiving a therapeutic relationship as a customer service relationship? Please join us for a highly beneficial presentation on “Uncompromising Customer Service in EAP and Health Care”.
Participants will be able to:
*Understand the foundations of customer service
*Explore techniques for delivering uncompromising customer service
*Examine the impact of unsatisfactory customer service
*Learn techniques for helping with customer complaints
*Identify ways to communicate effectively and respectfully with customers
*Create strategies to change customer service culture
Mike Schaub has worked with Social Model Recovery Systems for over 20 years. He is currently the Director of Outreach and is responsible for national, regional and local community marketing. Mike specializes in Brand Management and Customer Service Training. Mike combines personal stories and humor to make learning feel like we are just having fun!!
Students with I.D: $10
2 PDH / CEU Credits for CEAP, LCSW, MFT
RSVP: If you would like to RSVP to this meeting, please CLICK HERE or call (818) 759-9999. Space is limited.
Friday, October 24th
8:30 am Networking
9-11 am Program
Valley Economic Alliance. 5121 Van Nuys Blvd., Sherman Oaks, CA 91403
The October 2014 meeting is sponsored by: